Frequently Asked Questions


Q: When do tickets go on sale?

A:Ticket availability depends on each partner institution, usually you can get tickets in advance for one month. On-line and box office sale start at the same time.


Q: I wonder if my transaction has been successful. How can I verify?

A: If you are a registered customer you can check ''My purchases' in the menu. Both successful and failed transactions are listed.
If you have purchased a self print ticket please make sure that you print it out and take it with you to the event otherwise you cannot enter the performance/exhibition.


Q: I could not print the voucher. How can I get the tickets?

A: Go to 'Previous purchases' in the menu and reprint the voucher using your customer ID and password.
If you cannot reprint the voucher you will have to give your name and either your customer ID (number of 5-6 digits) or address when collecting the tickets in the box office.


Q: When can I collect my tickets?

A: Self-print tickets can be printed out right after the purchase is completed. (You can print them out later on as well from the menu my purchases.) If you do not have a printer you need to note down the code below the bar code precisely.

Tickets purchased on-line can be collected any time in the box office of the theatre (during opening hours). It is recommended to arrive not later than 30 minutes before the beginning of the performance.


Q: Can I complete the transaction with a Visa Electron card?

A: Whether or not you can use a Visa Electron card for online payment depends on the card issuer bank. Please enquire at your bank.


Q: Can I pay for the tickets when they are delivered or on the spot in the box office?

A: Payment can be effectuated only by credit card.


Q: Can I order tickets in e-mail or fax by providing the details of my credit card?

A: We cannot accept reservations. Tickets can be purchased on-line. Furthermore, we strongly recommend you not to give the details of your credit card to anyone neither in e-mail nor in fax. It might lead to serious abuse.


Q: I cannot find the 3-digit CVC2 code or UCAF code on my credit card.

A: EC/MC cards have a CVC2 security code on their signature bar. If you cannot find the 3-digit code then your card probably does not have one and you can leave the field empty. UCAF is a special security code for EC/MC cards provided by the issuer bank. If you have not received one just leave the field empty.


Q: I do not manage to put the tickets in the shopping basket. The basket remains empty or I get an error message.

A: Your internet explorer software does not enable cookies. You have to modify the settings of the software. On the menu bar select Tools / Internet options / Privacy. Select one of the following levels "Medium high", "Medium" or "Low". If you opt for a higher level you will not manage to buy tickets on our site.
If you cannot do the above settings you may try to work with another computer that allows cookies.


Q: If I exchange my ticket to a lower price category ticket will I be refunded the difference?

A: You can exchange only self-print tickets. Exchanging a higher price category ticket for a lower one (eg. weekend exhibition ticket for workday exhibition ticket or more expensive opera tickets to less expensive ones) will result in the loss of the price difference. In case you exchange a lower price category ticket to a higher one you will be directed to the bank payment page to pay the difference with credit card. The above option is not available any more once you have used the ticket or exchanged it or once the deadline for exchange has expired. The deadline: for exhibition tickets it is the starting time of the time slot of the original ticket, for opera tickets it is 10 calendar days preceding the performance you have originally purchased your ticket for.


Q: My ticket is valid for a certain time slot. How long can I stay at the exhibition?

A: Exhibitions are structured in time slots. Please note that the owner of the ticket can enter the museum at any time during the chosen time slot and can stay there as long as he/she wishes, up until closing time. The beginning and ending of a time slot thus indicates the chosen time of entry and not its duration.


Q: Is it possible to change the time and date I have originally purchased the ticket for?

A:Self-print tickets can be exchanged. To do so click on the menu my purchases and then select the Details of the purchase and finally click on Exchange tickets. You can modify the ticket only once, within the given deadline (i.e. for exhibition tickets it is the starting time of the time slot of the original ticket) to such a time slot/performance where there are available tickets.


Q: I bought tickets for an online event, but can't find the link, what can I do?

A: After the successful purchase, you can find the link of the live broadcast at the bottom of the ticket you received. After logging in to our website, you can access the ticket by clicking on Details in the My Purchases menu and then on the View Voucher button.

In case of buying ticket for a recorded performance, after registration on the eTheater page, the coupon code on the ticket has to be redeemed under the following link:
The redeemed ticket is valid for one week from the date of the first viewing of the recorded event. During this period, viewing of the recorded event can be interrupted and restarted, but it can only be viewed in its entirety twice.

You can also access the link to the online guided tours of the Museum of Fine Arts from the My Purchases menu. Late connectors will be given 10 minutes from the start time to join to the event.

Plays can be watched on the below devices if you are provided with at least an internet-connection detailed as follows and you use one of the following operation systems and web browsers:


  • Smartphone
  • Tablet
  • Desktop computer / notebook
  • Smart television (with an Android operating system by running in a web browser, please see the supported web browsers)

Internet connection:
At least 500 Kb/s download speed is required (1 Mb/s is recommended).
We draw your attention to the fact that the quality of the played performance may vary depending on the internet connection.

Operating system:

  • Windows 7 or newer
  • Mac OS X 10.7 or newer
  • Ubuntu 10 or newer
  • Any version of iOS or Android being capable to run the below listed web browsers

Web browser:

  • Google Chrome v70 or newer
  • Firefox v60 or newer
  • Microsoft Edge v40 or newer
  • Safari v12 or newer

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